Seller App Help

Error Messages

There are a few errors you may encounter while running your Seller Node App. Connectivity and sync errors will postpone processing of new transactions. Click ok clear messages and processing will resume if the connectivity issue has resolved itself.

Sync Error

If you receive the "Missing TX, balance is not synced with amount! Find a full node and re-install wallet if necessary." error, there a few steps you can take to resolve this. This is easier to resolve if you are using the cli-wallet. The error means that the wallet amount has changed but the transaction was not picked up by the wallet so the records are out of sync. There can be gaps in the wallet data due to changing daemons or network delays etc. 

• Wait and see if it resolves itself due to some lagging network conditions (click ok to clear the errors list). 
• Restart the wallet and the Pong Node App.
• In cli-wallet try loading the transactions list and reload everything.
• Restore wallet from seed using a full-node.
• Run your own node to prevent this error from arising once in a great while.

You can roll out your wallet using a full-node and then switch to a pruned node, this is recommended if you run your own node and want to save some time or if you know of a reliable public node elsewhere that you prefer to use.

Connectivity Errors

Most of the other errors require waiting or checking your wallet and daemon connections.

When you are updating products and it takes a while it may timeout or fail to complete the upload. When this happens you will want click yes to retry the product or integrated address submissions / updates. If it fails and you decide not to retry then you will want to come back later and click update to try to update the product on the website. Also check that what is on the site matches what you have in your product / integrated address lists.

If the delete action fails, then the product will not delete on the hub/website or in the app. You will need to try again later when the website is up and running or network conditions have improved.   

Other Issues

Another problem that may occur is that the Seller App might close on its own during a Windows Defender virus scan, exclude the folder from scans in Windows security settings if you experience this problem.

Advanced

If you have setup digital access products using the web api options, there may be a failure to upload to your endpoint. If the integrated address id and the uuid related to a purchase isn't sent to your website then the buyer won't be able to access the area or product they purchased access to. If this occurs, on the home page there is a button saying retry failed web api calls. Clicking this should attempt to resubmit the failed api call to your website/endpoint. If this doesn't work then you may need to check your wallet transfers and add the product purchased manually or refund the buyer. 

The button will show the number of failed api calls. If retries fail, then you should keep track of this number and you'll know when if a new api call fails. This error doesn't mean that the buyer didn't recieve the response in the wallet with a link and uuid, it simply means that sending to your api endpoint failed so they can't access the product on your site.